Our Customers' Testimonials

Our experience was very positive, The computerized application for repeat customers is very efficient and time saving. We had a small claim which was dealt with promptly,

Continue to keep it simple!

Very satisfied with the company. Better rates and quality adjusters who were friendly and easy to work with. Adjusting done on a timely fashion. Company truly cares about their customers. Will continue to have AG Direct as preferred choice for crop hail insurance.

The adjusters were very fair and completed my adjustment in a timely manner. Easy online application process. Very happy.

Just a quick e-mail to again express our gratitude and pleasure dealing with your company. This year we had hail on 3900 acres and as always, Beth (Claims Coordinator) was right on it in a very timely manner. I feel we were very fairly adjusted, signed off and then about three weeks later I noticed 300 acres of peas that just died once the heat hit them. Although everything was done Beth was most accepting and it even worked out that Baillie (Claims Manager) was in Stettler so he came out, had a look, agreed that they were indeed written off and reopened the file to deal with it. Dealing with you company is a pleasure. Your spring application literally takes minutes, is effective after midnight that day and the premium is displayed immediately. Sending in a hail claim is the simplest form I've ever seen and the best is that everything is done on computer, sent in and replied to within 48 hours. You definitely have my business for a long time.

We want to thank you so much for your promptness in assessing the hail damage to our crops. This is our first year with Ag Direct and I have already talked with a number of my neighbours about the efficiency, the ease of applying for hail insurance and submitting a claim. We have farmed for many years and this is by far the easiest, most fair and most accommodating claim we have ever had. With Sunday being a sunny day and rain in the forecast, Beth made sure to flag our claim so it could be processed as soon as possible with no delay during crucial harvest time and Marvin and Bob took the time to explain exactly how they reached their assessments. Very Fair!

As a new customer I am thrilled with the ease of your website, from a new application to a claim -what a breeze. Your claims coordinator was very pleasant and caring. Your adjuster was onsite within two days. Amazing service and look forward to many years as your customer.

Keep up the good work and keep premiums down.

As you can see by above answers, one very satisfied customer. Thanks again for your great service.

I have been very happy with AG Direct Hail every year (claim or not). Thanks for providing lower cost hail insurance.

I had the opportunity to deal with Baillie on a claim this year. He didn't give me quite what I wanted but looking back at the end of the year, he was very fair and treated me well. A real pleasure to do business with I cannot say enough good things about dealing with Baillie, the claims department and the organization in general.

Online, easy to use, prompt, and first rate service! Will be my choice for hail insurance needs in the future!

The staff is always willing to help and take the time we need to clarify questions. They are easy to get a hold of and return calls in a timely manner.

VERY SATISFIED

Great price, great coverage and no middle people.

I have not had any claims to date but customer relations when ever had questions or problem setting up a policy got answers right away...Thanks.

I really like having the ability to do my policy online and in/on my timeframe and timeline. I like the convenience of doing the policy online.

Did not have much hail this year, but small claim that had was handled very professional. Also, had small acreage change in July and it was easy to do. Your online worksheet is very slick.

It's good.

Keep up the good work. I have purchased AG Direct Insurance the past two seasons, 100% confidence in the company.

Your staff was very polite and professional, called more than once and also emailed more than once.

I am very pleased the professional experience that AG Direct Hail Insurance brings to the farmers. I would definitely recommend them to any farmer. Thanks for the great service.

Fastest claims process in town. Period.

Always very happy to be a customer of AG Direct Hail. Very competitive rates, very easy online forms, and the best customer service.

Easy process and reasonable rates.

First year and I'm extremely happy. I would recommend AG Direct Hail to all my friends and neighbours.

I was told of AG Direct Hail by another Insurance representative. I checked out the website and was reading through the testimonials when I came across a familiar last name. I contacted a fellow I knew with the same last name to see if this was a relation and found out it was an uncle. While talking with this fellow he shared that he also had used AG Direct Hail and that both his and his uncle's experience were very positive. So with that I took the leap and had a great first experience in my first year.

Really impressed with AG Direct Hail's online system for filing a claim! #simple

I heard we could have some violent thunderstorms tomorrow. I stopped the sprayer and it took me 5 minutes to put my hail insurance on with AG Direct Hail. They make it so easy!

I just wanted to drop a quick note to tell you how happy we are with AG Direct Hail Insurance. 2017 was our first year with AG Direct and I was amazed at the ease of signing up. From opening an account, adding fields and paying it was quick, easy and hassle free. Unfortunately, we did get a 1,000 acres of hail this year but AG Direct is definitely the best company I have ever worked with on a hail claim. Your Claims Coordinator (Beth) was always very friendly, knowledgeable and efficient. We were leaving for a few days and were hoping to get one field adjusted before we left so that it could be silaged. Dan Hartley made a trip out on a Sunday and did the whole claim the same day and was a very seasoned adjuster. He was also very friendly, knowledgeable and very through. I really like the way that your company empowers its employees to make decisions rapidly. AG Direct Hail has definitely earned my (increased) business next year.

ALL GOOD.

Do not change anything.

First year using AG Direct Hail for us. Our farming operation has multiple stakeholders and we try to keep our bill payments as separate as possible throughout the year. We couldn't figure out separate billing on the website. I bumped into Bruce at the Farm Progress Show and discussed with him. He was very helpful, personable and easy to talk to. He pointed me in the right direction and everything went smoothly. We will be repeating as customers.

Mercifully we escaped nature's wrath this year but service across the board from AG Direct has been flawless. Thank you all.

Beth [Claims Coordinator] called very soon after my claim was submitted. She was very accommodating to set up a date to have our crop adjusted. We found a day that worked and John came to adjust the loss. Both Beth and John have the personal touch" that you don't find anywhere in today's business world. My neighbors will know where I buy my hail insurance."""

In 2016 I purchased the first AG Direct policy. It was a leap of faith and after considerable research I decided to give it a try. As it turned out it hailed. The first hail in many years...AG Direct's no hassle claim process impressed me so much I purchased their hail insurance in 2017. The easy application and no hassle claim process left me confident that the investment in my crop was protected from the wrath of Mother Nature.

My only regret is the people I know that I used to buy insurance from that are no longer making money as agents.

I made a mistake on my application and customer service cleared it up fast and easy.

Any questions I had were answered by AG Directs friendly staff. There rates are competitive when compared with other hail insurance companies.

Very good rates. Hope to see you increase your liability in our area as I was not able to insure in township 1-10 as it was full.

Very happy! Came very quick to adjust lentils as I was days from harvesting them, had money within days!

No complaints on anything, completely satisfied, even when I screwed up my legal land description...we will definitely be back!

It is a great way to top off crop insurance, and hail rider. Very simple procedure to buy, I recommend it to all of my farming buddies.""

We had a major hail storm June 9th. Wiped out all our edible beans and soybeans. Thanks to AG Direct our year will be OK!

The application is straight forward and easy to fill out. No questions asked when claim was submitted. Payment made when requested. Ellen is very personable and pleasant to talk to when I had any questions, also she is very knowledgeable with the process. They are easy to get a hold of, someone always answers the phone.

Last year I had a claim and it was very easy.

Easy Easy Easy. Had a claim. Great and friendly service. Lowest rates found with fairest adjusting we ever had.

Easy, user friendly web site to purchase hail insurance. I highly recommend farmers to try this company.

I wish dealing with all companies was as easy and pleasant as AG Direct Hail. All interactions were fast and courteous...sure beats my experiences with another hail insurance company.

Had a claim on peas this year, the adjuster was knowledgeable...adjustment was fair, payment was received in a timely manner.

Very satisfied with AG Direct Hail and how staff answered my questions.

Happy with the rates and customer service. I will be taking hail insurance with AG Direct next year.

Loved the web page and policy application as well as claim application! If only everything were so easy!!

Liked the ease of application and claiming loss. The turnaround time for payment was very quick. Thank-you.

I was an adjuster in the industry for 25 plus years and think you are on the right track and will be back next year very satisfied with your professional service.

This was my first year with Ag Direct. Their rates were extremely competitive and customer service was excellent. We had a hail storm so we got to see how they handled the claim. We were very impressed how quickly and smoothly the entire claim process was handled. Definitely will use them again and would highly recommend them to other farmers.

I have been meaning to call you and say thank you so much to your team - Beth and your adjuster. The timeliness of the adjusting of the claims was so appreciated as well as the professionalism and patience in explaining the adjustment of hail damage. Thank you so much! We will definitely recommend your company!!

Quick response to our hail claim. Very satisfied.

Good adjusters good people to deal with I have recommended AG Direct to a few people and once they compared rates they were able to save money.

Thanks for the business again I think our farm has been with you from the start we enjoy joining you for hail insurance. Sure beats getting an adjuster out fighting with him to get more out of him. Tell Bruce he is a good sales man keep up the good work. We have used you guys two years now. We are in a hail area.

Has been easy and simple to both purchase as well as get payment. Thank you so much for your service and look forward to continuing in years to come.

I like that AG Direct is an internet based company with less overhead costs and no broker fees, the savings are passed on to the farmer.

We really agree with your business model and that is why I held on to the promotional card that came in our mailbox. I'd have to say that I was more than a little nervous about dealing with a new company so I did what research I could online to find out more about your company and we also read the testimonial section. The day that your adjusters came, my brother who I was helping, had a combine fire in the field and the adjusters left him a fire extinguisher to use for the afternoon in case we needed it while they were doing the adjusting nearby. Every point of contact has provided exceptional service to us.

Thanks for calling back Bruce. Your company has been great to deal with as well as much better priced. I have been telling everyone I know how well this all has been and I know quite a few have already said they will be switching to you next year. Thanks.

I would like to say - so far (this year and last) I have appreciated AG Direct Hail as your company has been very good and easy to work with - simple to apply and good communication when a claim has been filed - thank you.

I have to give praise on how fair your adjustors were for us on handling our claims. Lyle and Lloyd and were great guys to deal with. Considering the outcome in our area come harvest time and dealing with excessive moisture, in the middle of July when we had no idea of how the end result would turn out, they did their job well and were very fair on adjusting our claim.

As a smaller farmer, I fight with the equipment companies, the input retails, and grain elevators. I am not a big enough farm to care about. After talking to Bruce about the AG Direct quote, I somewhat got a feel for him. What I noticed was that Bruce was not like the rest of the AG industry, he was there to stand up for me and give me honestly and integrity. I almost never see that anymore, as most sectors are worried about shareholders and how to make more money. Not AG Direct. After talking with Bruce and realizing that he a real person trying to help farmers rather than help them open their bank accounts for boards of directors that couldn't care less about me. Thanks AG Direct for looking out for my needs before yours.

Hi Bruce. Thank you ever so much. I have always been more than satisfied in my dealings with AG Direct and I will continue to pass on my favorable comments to my fellow farmers. Again, thank you very much.

Wanted to email and thank you for your excellent service this year. This was the first year that Western Feedlots Ltd. has used AG Direct and I have had a very positive experience with your company over this crop year.

We are seeing more hail on our farm. The opportunity to save a few dollars on what looked like a dry year with no reduction coverage sounded like a good idea. It was! Although we didn't have hail this year, saving some money is always good. The product was just as advertised. Being able to do things on my time is great - I put on coverage at 11:30 p.m. and it was in effect at noon the next day. Pretty tough to do with other companies if you have to meet face to face. The web based system is simple to use, they have examples and of course they are only a phone call away. Good product, good price, good service.

We are very satisfied with the AG Direct Hail product. I was a bit skeptical of this product at first, but Bruce and his team made it very easy to do business with. It was just like Bruce said it would be. Simple, no frills product. The investment of insurance is a large expense and so the savings we enjoyed were in the neighbourhood of 30%! We took some additional coverage over our normal rate and still saved some money. We did get hail - and just as promised the claims process was simple. Go online, make your claim, provide the details on adjustment (we used the AFSC adjustment) and received our cheque in a few weeks - no hassle. We ended up needing to correct some acreages on insured acres prior to the claim (my mistake) and that was extremely simple to do. Ellen was easy to deal with and we received a refund - simple, no hassle and timely. Couldn't ask for a better product. I will be booking my straight hail again

I'm quite happy with any interaction I've had with your company regarding hail insurance. Staff has been extremely professional, courteous and helpful. Payment was made promptly, and the cheque didn't bounce. All things for the win column.

The personal touch means a lot to us, and we will certainly be purchasing our hail insurance through you in the future. Your genuine concern for clients is the reason I keep sending people your way. Keep it up!

I really like this concept in purchasing hail insurance. The games I have had to play with private adjusters in the past has left a bad impression with me. They seem more interested in resolving the claim as cheaply as possible rather than coming to a fair settlement. However, I was disappointed that I was again forced to use private insurance because the coverage available with AG Direct in my township was sold out very early, so the later seeded crops were not able to be insured through AG Direct. I think that you said you were looking into giving previous customers first dibs on insurance needs in 2016. I would like to be notified as early as possible, so that I don't miss out again.

We would like to thank you for how smooth the claims were dealt with and the quick

As a first year customer we have nothing but rave reviews for AG Direct Hail. Unfortunately we had to make a claim this year but that gave us the opportunity to view full circle how all the AG Direct processes work. Initially, purchasing insurance was really straight-forward and user friendly. The site is easy to use. When we did have to make a claim it was really easy to make a claim, no headaches of forms to fill out or paperwork! We were contacted in short order, and received our claim payout in a timely manner. Everyone we dealt with (AG Direct staff, adjuster) were very friendly and helpful! We have nothing but positive praise for AG Direct! We are extremely satisfied customers and have told everyone in the business to go through AG Direct! We will definitely be repeat customers and look forward to purchasing hail insurance through AG Direct in years to come.

After two years and two claims... AG Direct Hail is simply the best in the industry

Just to keep it short and sweet.......it was very straight forward and hassle free. Just the way I like it. I will buy from you again for sure.

Unfortunately I did incur a small hail loss this year. The claim process and settlement speed was excellent however, and I will surely deal with your company again next year. I have recommended AG Direct to others when discussing hail insurance and will continue to do so in the future. Thanks!

It was pretty nice doing up the hail online along with the savings being passed on to us. With the crop not too good for us this year every dollar saved is needed and appreciated. Not too sure about the 10% discount we took with the savings passed on for the premium but there is too much money left behind to be collected on a claim as serious as we had this year. But this is something we choose to do. One other thing the adjusters we had were awesome. We were very happy with their work, great guys and were pretty quick to get here. I like what you guys are doing and I think this is the way of the future. So thanks again and we'll be back. Hoping for a better year next year

Yes we were very satisfied...Quick handling of the claim and fast payout... Very good

I can't think of any comments I have for you to improve operations. I was happy with the quick response to my claim and the quick visit to the farm by the adjusters I can't think of any comments I have for you to improve operations. I was happy with the quick response to my claim and the quick visit to the farm by the adjusters..

I just saved enough money with AG Direct Hail to buy a brand new engine for my John Deere 9100 tractor.

The AG Direct business model and convenient online platform allow producers to quickly and easily complete their applications. The cost savings AG Direct achieves through these efficiencies are passed on to producers. Receiving a high quality product and superior service at a competitive price has us returning to AG Direct for all our hail insurance needs this year. We were very pleased with the speed and ease of the application as well as the claim process.